Handelsbetingelser
General Information
Gemipulls I/S
Company address: Kongevellen 19, 4, 2
CVR no.: 46521013
Email: info@gemipulls.com
Payment
At Gemipulls, you can pay using the payment methods shown at checkout. This may include payment cards, MobilePay, or other available payment solutions.
The amount is only charged once your order has been shipped, unless clearly stated otherwise at the time of purchase. All prices in the webshop are stated in Danish kroner (DKK) and include VAT.
We reserve the right for typing errors, pricing errors, sold-out items, and technical errors on the webshop.
Delivery
Gemipulls ships items to addresses and parcel shops in Denmark.
Delivery takes place using the shipping solution you select at checkout. The estimated delivery time is shown in connection with your order, but is typically 1–3 business days after shipment.
Orders are shipped as quickly as possible. During busy periods, releases, promotions, or pre-orders, processing time may be longer.
If your order contains a pre-ordered item, the entire order will generally be shipped together once all items are in stock, unless otherwise agreed.
The shipping cost is always shown at checkout before you complete your purchase.
It is the customer's responsibility to ensure that the delivery information is correct when ordering. If a package is not collected in time or is returned to us due to incorrect information, the customer may be charged for any additional shipping costs.
As a general rule, we do not ship abroad, to the Faroe Islands, or to Greenland, unless otherwise agreed in advance.
Pickup
If pickup is offered, this will be shown as an option at checkout. Pickup can only take place by appointment or within the times stated on the webshop.
Warranty
When you shop at Gemipulls, you have a 2-year right to complain under the Danish Sale of Goods Act (købeloven).
The right to complain covers defects and deficiencies that were present at the time of delivery, or that are due to a fault in the product. Depending on the specific situation, you may be entitled to repair, replacement, a price reduction, or a refund.
The right to complain does not cover damage caused by incorrect use, incorrect storage, normal wear and tear, accidents, improper handling, or alterations made by the customer.
You must complain within a reasonable time after discovering the defect. If you complain within two months of discovering the defect, the complaint will be considered timely.
To file a complaint, please contact us at:
Please provide your order number, a brief description of the issue, and attach photos if relevant.
If the complaint is justified, we will refund reasonable return shipping costs or send a return label as agreed.
Returns for Complaints
When returning an item due to a complaint, the item must be sent to:
Gemipulls I/S
Tagensvej 159, 3
Lala København
The package must be sent directly to the stated address, unless otherwise agreed. We do not accept packages sent cash on delivery (efterkrav).
Right of Withdrawal
As a consumer, you generally have a 14-day right of withdrawal when shopping at Gemipulls.com.
The withdrawal period expires 14 days after the day on which you, or a person designated by you, receive the item.
If you wish to exercise your right of withdrawal, you must give us clear notice no later than 14 days after receiving your order. This can be done by sending an email to:
In the email, please state your order number and indicate that you wish to withdraw from your purchase.
You cannot withdraw from the purchase simply by failing to collect the package or refusing receipt without also giving us clear notice.
Returns
Once you have informed us that you wish to withdraw from your purchase, the item must be returned without undue delay and no later than 14 days after you have notified us.
You are responsible for the cost of returning the item, unless otherwise agreed.
The item must be returned securely packaged. You are responsible for the item until we have received it back. We therefore recommend that you send the package with tracking.
Returns should be sent to:
Gemipulls I/S
Tagensvej 159, 3, 56
2200 København N
We do not accept packages sent cash on delivery (efterkrav).
Condition of the Item Upon Return
You are only liable for any decrease in the value of the item if the decrease is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.
For Pokémon TCG products, sealed products, trading cards, graded cards, and similar collectible products, the condition of the item can significantly affect its value.
If an item is returned in diminished condition, with broken packaging, damaged sealing, scratches, marks, missing parts, or other loss of value, you may lose all or part of the purchase amount.
To receive a full refund, the item must be returned in the same condition as you received it.
Items Exempt from the Right of Withdrawal
The right of withdrawal does not apply to all types of items.
The following items may be exempt from the right of withdrawal:
- Items manufactured according to the customer's specifications or which have been clearly personalized.
- Sealed items where the seal, sealing, or packaging has been broken after delivery.
- Products where broken packaging or sealing means the item can no longer be sold as new.
- Digital products or services where delivery has begun with the customer's consent.
- Items that deteriorate or expire quickly.
For sealed Pokémon TCG products, this means that, as a general rule, the item must be returned unopened and in its original condition if you wish to exercise your right of withdrawal.
Refunds
If you withdraw from your purchase, we will refund the amount you paid for the item, including standard delivery costs, if the entire order is returned.
Additional delivery costs resulting from your choice of a more expensive delivery method than our cheapest standard delivery will not be refunded.
Refunds will be made without undue delay and no later than 14 days after we have received notice that you wish to withdraw from your purchase.
However, we may withhold the refund until we have received the item back, or until you have provided documentation that the item has been sent back.
Refunds will generally be made using the same payment method you used for the purchase, unless otherwise agreed.
If the item has lost value due to handling beyond what was necessary, this amount may be deducted from the refund.
Uncollected Packages
If a package is not collected and is therefore returned to us, this is not automatically considered a valid withdrawal from the purchase.
If you wish to withdraw from the purchase, you must give us clear notice by email.
For uncollected packages, we may deduct the actual costs of shipping, return shipping, and handling before any amount is refunded.
Delivery Errors or Damaged Packages
If your package is damaged upon receipt, we recommend that you document the damage immediately with photos and contact us as soon as possible.
Contact us at:
Please provide your order number and attach photos of the package and item so we can assist you further.
Complaints
If, as a consumer, you wish to complain about your purchase and we are unable to find a solution together, you can file a complaint with:
Center for Klageløsning (Danish Center for Complaint Resolution)
Nævnenes Hus
Toldboden 2
8800 Viborg
You can file a complaint via the Complaint Portal for Nævnenes Hus.
If you are a consumer residing in another EU country, you can also use the European Commission's online complaint platform:
https://ec.europa.eu/consumers/odr/
When filing a complaint, please provide our email address: