Refund policy
Applicable to purchases from Gemipulls.com
1. Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal in accordance with the Danish Consumer Contracts Act.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the goods.
To exercise your right of withdrawal, you must notify Gemipulls.com that you wish to cancel your purchase before the withdrawal period expires. You may contact us through our customer service or send us a clear statement that you wish to withdraw from the purchase.
2. Returning Goods
Once you have informed us that you wish to withdraw from your purchase, you must return the item without undue delay and no later than 14 days after notifying us.
The return address will be provided by our customer service.
3. Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
For Pokémon Trading Card Game (TCG) products and other sealed collectible products, the following applies:
- Items must be returned in their original packaging.
- If the seal has been broken or the product has been opened, the item may have lost all or part of its value. In such cases, Gemipulls.com may make a deduction from the refund corresponding to the reduction in value, where permitted under Danish law.
4. Refunds
Once we have received the returned item and assessed its condition, we will refund the purchase amount without undue delay and no later than 14 days after receiving your notice of withdrawal.
We may withhold the refund until we have received the returned goods or until you have provided proof that the goods have been returned, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Standard delivery costs will be refunded if the entire order is cancelled. Any additional costs resulting from your choice of a delivery method other than our standard shipping option will not be refunded.
5. Return Shipping Costs
You are responsible for the direct costs of returning the goods unless otherwise agreed or if the return is due to an error on the part of Gemipulls.com.
6. Warranty Claims (Right to Complain)
When purchasing from Gemipulls.com as a consumer, you are covered by a 2-year statutory warranty under the Danish Sale of Goods Act.
The warranty covers defects and faults that were present at the time of delivery or become apparent within the warranty period, provided they are not caused by misuse, accidental damage, or normal wear and tear.
If your claim is valid, we will, after assessing the individual case, repair the product, replace it, offer a proportionate price reduction, or refund the purchase price in accordance with applicable legislation.
Any warranty claim must be made within a reasonable time after discovering the defect. A claim made within 2 months of discovering the defect will generally be considered timely.
7. Contact
If you have any questions regarding returns, withdrawals, or warranty claims, please contact Gemipulls.com using the contact details available on our website.
8. Complaints
If we are unable to resolve your complaint, you may submit it to:
The Danish Complaints Board (Nævnenes Hus)
Toldboden 2
8800 Viborg
www.naevneneshus.dk
You may also use the European Commission's Online Dispute Resolution (ODR) platform, where applicable to your purchase:
https://ec.europa.eu/consumers/odr/